HubSpot Service Hub onboarding

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What is Service Hub?

The goal of the Service Hub is to create successful customer encounters by ensuring that the right information is always available to the right people. Ticket support requests from the customer interface, track customer service volumes, and interact with your customers in the channels most comfortable to your customers.

The structure of a deployment project


What does Service Hub deployment project include?

  • Kick-off meeting (1.5 h)

  • Specification workshop (2 x 3h)

  • Customer service and support process definition

  • Customer specific custom data field definition

  • Onboarding of the Service tools

  • Implementation of the customer support channels 

  • Building and customizing the Knowledge base

  • Training for customer service administrators (3 h)

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