/kaksio-labs-logo-white.png?width=150&height=69&name=kaksio-labs-logo-white.png "Kaksio Labs"){kind=logo}
Expertise and innovation for HubSpot use with Kaksio
Technical development CRM Datamigration Mar 25, 2024 3:32:23 PM
Case: Lämpöpartio
Lämpöpartio, founded in 2011, is a Finnish company whose story began in Kokkola, Central Ostrobothnia. Originally starting with the installation of air source heat pumps, the company expanded its operations over the years and now offers comprehensive energy-saving solutions to Finnish homeowners and real estate companies.
The company aims to promote energy efficiency and help build a more sustainable and cleaner Finland. Lämpöpartio stands out in the market by offering high quality solutions and a unique installation concept, where air-to-water heating systems equipped with a production line are installed and delivered to the customer. This allows households to quickly change their energy solution, for example from oil to air-water heating, within one day. Lämpöpartio takes care of its customers throughout the life cycle of the solution, providing long-term, high-quality solutions that deliver sustainable savings.
-
Starting point
Lämpöpartio wanted to boost its operations by implementing a new CRM system and improving customer management with HubSpot.
-
Challenge
Effective use of HubSpot, demanding integrations and the need for a competent partner to support HubSpot's continuous development.
-
Results
The collaboration resulted in more efficient customer relationship management through HubSpot, a functional integration with the quotation system and monthly development cycles to further improve operations.
A Competent Partner in HubSpot Operations
Three years ago, Lämpöpartio sought to invigorate its business management with HubSpot's CRM system and partnership with Kaksio Labs. The collaboration began with the implementation of the customer relationship management system and integration of the quotation system into HubSpot. However, it became clear from the outset that systematic and expert support was needed for HubSpot's ongoing development.
Over the years, the collaboration between Lämpöpartio and Kaksio has covered numerous joint projects, including defining lead processes, developing sales processes, system integrations, and data migrations.
Kaksio's solid experience in the unique features and needs of the energy sector has been beneficial throughout the partnership. Today, Lämpöpartio and Kaksio operate in monthly development cycles, focusing on continuous improvement by leveraging each other's strengths.
"Working with Kaksio enables us at Lämpöpartio to focus on developing business processes, while Kaksio brings expertise in developing HubSpot behind the scenes. Kaksio is best informed about how HubSpot is evolving and what new features are coming, which could benefit us." – states Sales Director Esa Satola at Lämpöpartio.
Assistance and Understanding from Kaksio in the Integration Process
When Lämpöpartio planned to integrate HubSpot into the company's quoting and planning software, the partnership with Kaksio took the project to a new level. Lämpöpartio needed a competent partner capable of assisting in bidirectional integration and smoothly coordinating collaboration with another software provider.
"In collaboration with Kaksio, we have been satisfied with how well we have been able to define all the pieces together in the integrations, also with the other vendor, and how quickly we have been able to implement our needs." - Satola discusses the success of the integration process.
A Collaboration Supporting Business and Saving Time
The functionalities of HubSpot and the opportunities it creates for growth are evolving rapidly. Lämpöpartio has been at the forefront of leveraging HubSpot for business growth and has boldly adopted CRM as a disciplined tool critical to business. With the help of Kaksio's experts, HubSpot has been extensively utilized at Lämpöpartio, with automation, for example, effectively strengthening sales and communication.
"Working with Lämpöpartio is straightforward and efficient. They have a strong proactive approach to development, which facilitates collaboration and brings new perspectives to the work. The client is very committed to using HubSpot and clearly uses the data it generates in their daily work" - Noora Pohtola, who worked as a consultant on the Kaksio side.
For Lämpöpartio, HubSpot has become a true cross-cutting tool for business, and continuous development is seen as an investment in the platform's bright future.
"Kaksio is an important partner for us in the development of HubSpot, and the collaboration is pleasant also on a personal level. The Kaksio team consists of skilled professionals, and after the work, we are very satisfied." - Sales Director Satola summarizes the partnership with Kaksio.