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With a holistic view to data collected from various sources you can understand your customers better and improve sales, marketing and customer service.
By automating your sales process you ensure you’re selling to the right audience at the right time and offering the best possible multi-channel service.
Provide customers with seamless customer experience with automated omni-channel service to improve customer retention, reduce operational costs and generate growth.
Attract and nurture both existing and potential customers with customized and automated processes to improve customer experience across all channels.
Customer UnderstandingFind all up-to-date customer data in one place. View contracts and contacts, consumption and communication history, potential churn-rate, payments and pricing details from multiple sources.
Make better business decisions based on up-to-date data. Simply by relying on data you’re able to react fast to customer behavior without any delays.
As new customer information is collected, create event driven applications that are automated and highly scalable responsive to bring high attention and consistent brand value.
Support any type of utility companies in both B2B and B2C markets.
Sales EnablementAn automated estimator to offer customers a clear understanding of their consumption, based on customer data or business rules.
Help customers find the most suitable contract for them in an interactive and seamless way by narrowing down options based on their Consumption Estimator result and personal preferences.
A step-by-step guide to contract signing helping you seamlessly lead customers from the recommendation phase to signing the contract. Close more deals by automating the repetitive tasks.
Customer ExperienceBy automating the customer onboarding process, including personalized emails and tailored landing pages based on customer preferences, you ensure seamless and supportive communication.
Reduce operational costs by fully automating your customer service process. Provide customers with customer identification solutions, create utility specific solution packages and answer support questions by utilizing workflows.
Communicate via multiple channels to fully cover the customer touch points and to provide consistent service when and where the customer prefers.
By providing customers with valuable information at the right time you can save customer service representatives time, decrease customer churn and improve customer loyalty.
Personalized MarketingAutomated lead scoring model based on customer interaction and behavior helps you get more high-quality leads and make both accurate and high investment return focused business decisions.
Provide your customers with consistent, personalized and valuable customer experience across both digital and traditional channels. With the help of automated marketing analytics reports you can choose just the channels your customers prefer for efficient communication.
Outdo your competitors by attracting prospects and converting them into loyal customers with an account based marketing approach based on automated and personalized communication. Utilize analytics of customer behavior and the interactions within the customer journey to create efficient workflows.
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