Case Netprofile: Website development driven by CMS usability and end user experience

Case Netprofile: Website development driven by CMS usability and end user experience

“Website development can be purchased from anywhere, but really the most important thing is to find a partner who understands the client’s business goals. The work of Kaks.io Labs combines deep HubSpot expertise with a strong business orientation. This sets them apart from other players in the industry.” – Juha Frey, Netprofile's CEO


Kaks.io Labs   By  Kaks.io Labs  May 12, 2020
Share:   Share on facebook Share on linkedin Share on twitter

TOPICS: CUSTOMER STORY, WEB DEVELOPMENT

Netprofile, a Finnish communications and marketing agency specializing in the technology sector, set out to find a partner to develop their website and improve the usability of the publishing platform. The new site was created in seven weeks using the Growth Driven Design development model.

STARTING POINT: A difficult-to-maintain website whose structure did not meet the needs of end users or site administrators.

CHALLENGE: Putting customer to the center, clarifying brand image and value proposition, improving maintainability

SOLUTION: Agile seven-week GDD website project from strategy to execution including clarifying the visual brand identity.

From enthusiasm to frustration

Although Netprofile had recently revamped its website and switched to HubSpot's publishing system, Maisa Mattila, Netprofile's digital marketing director, stared in pain at the so-called easy-to-use page editor. Enthusiasm for an agile publishing platform had turned into frustration. “Instead of the site being easy to maintain and flexible, it didn’t bend to our needs. We also found that it did not serve our potential customers in the best possible way. The essential information was not easy to find and did not summarize what we as a company really are,” says Maisa Mattila.

Netprofile set out to seek help to improve the flexibility and usability of the publishing platform interface. The goal was to find a partner with strong HubSpot technical expertise, so Kaks.io Labs was a natural choice to implement the project. Netprofile’s CEO, Juha Frey, has been pleased with the choice: “Website development can be purchased from anywhere, but really the most important thing is to find a partner who understands the client’s business goals. The work of Kaks.io Labs combines HubSpot's deep expertise with a strong business orientation. This sets them apart from other players in the industry.”

Fast action without compromising on quality

Netprofile customer story

The project was launched in February and the new site opened to the public in April 2020. Themost critical definition phase took the form of two workshop days, during which customer journeys, buyer personas and and key elements of the site were built. At the same time, a site map was created to guide the implementation. “We were convinced of the professionalism of Kaks.io Labs already in the workshop phase. Each meeting was planned and facilitated extremely professionally,” Mattila recalls.

Kaks.io Labs implemented a website redesign project using the so-called Growth Driven Design, which enables fast and agile website development. The model is divided into three phases: 1) processing a customer-oriented website strategy 2) MVP (minimum viable product) i.e. building the first version of the website and 3) continuous development through sprints. “Compared to traditional site development, the GDD model reduces the risks associated with the project and thus the costs. The development is done strongly on the basis of data and customer-oriented thinking, ”says Daniel-José Hänninen from Kaks.io Labs, who was responsible for implementing the strategy phase of the project.

Although with the corona, the project of Netprofile and Kaks.io Labs moved to remote implementation, there was no need to be flexible in terms of schedule and quality, on the contrary. The project team kept in touch through a common Slack channel and sought to respond to emerging questions as quickly as possible. “Every work step acted as a proof that the Kaks.io Labs team strives for high quality in their work. Things are handled agilely, quickly and without compromising on quality,” says Mattila.

The result is an easy-to-maintain website that serves the end user

The templates used in HubSpot make site management easy and allow for a flexible and branded site structure without the need for continuous development resources. “Tailor-made solutions are often a headache when you start editing and updating a site. Maintenance becomes more difficult if the elements and structures are not designed to be flexible to different needs and combinations. A suitable template was chosen for Netprofile's needs, which we set out to further develop through the definition of the customer journey, ”says Janne Haonperä from Kaks.io Labs, who was responsible for the technical implementation of the project.

With the project, Netprofile's brand image was also sharpened and clarified. Improving maintainability was one of the main goals of the project, but Kaks.io Labs challenged the customer to rethink the site from the perspective of end users as well so-called buyer personas. In terms of content, Mattila considers the customer-orientation of the new page to be the most significant: “Together with the Kaks.io Labs team, we dived really deep into the life, needs and browsing habits of the end users of the site. This is how we built a site that really serves our current and future customers at different stages of their purchase funnel.”

Netprofile's happy team after the project.

The ground work enables further development

According to Mattila, the next stage of development is related to the wider utilization of existing tools and more efficient use. The easy-to-maintain system now provides a working platform for content creation. The goals set for the project were achieved, but Mattila is surprised by one thing: “The best thing about the project was that the end result not only met our expectations perfectly but exceeded them! The team at Kaks.io Labs knows how to challenge and dig out the perspectives that are truly relevant to the end result.”

Want to know more? Contact us!


Recent Posts